Returns & Exchanges

Silver Sky By Janet gladly accepts returns, exchanges, refunds, and cancellations, if you:

  • Contact within: 14 days of delivery
  • Ship items back within: 30 days of delivery
  • Request a cancellation within: 12 hours of purchase 
  • Request a refund on: any item that isn’t custom made/made-to-order. 

Because of the nature of these items, unless they arrive damaged or defective, Silver Sky By Janet can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

  • Buyers are responsible for return shipping costs.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.